Managed Operations are the  functions to Support, Manage,  Improve and  Innovate service delivery to the customers. This allows the customer to focus on their core business, such as business strategies, product management and customer management.

We provide the planning, design and deployment of the customer's strategies in terms of service capabilities as well as the management of the day-to-day operations of the customer's network, according to set performance goals. Together - as partners - unique benefits in operational efficiency and quality can be achieved with lower costs of network operations significantly enabling higher  revenues.

Managed LAN/WAN Operations

This service is for proactively monitoring and managing Customer LAN/WAN network including links monitoring for availability and bandwidth utilization, devices monitoring  (router,  switches, servers), adding  sites  to network  if required, etc.

Managed Security Operations 

This service secures remote locations and protects the integrity  of  the  voice and data network by proactively monitoring and  taking actions against any unusual  traffic, trends, attacks, timely signatures updates, etc.

Managed Voice Operations

This service proactively monitors and manages the premesis based customer IP telephony networks, IP Contact Center  key  components  including  VOIP  PBX, WAN  links,  PRI/SIP links, LAN  network,  servers, IVR, Voice Recording, Work Force Management, etc. It also provides provisioning of new call flows, new service groups on customer  request  through  ticketing system.